What are the materials used?
All our pieces are fine jewels, made with solid 18k gold which also comes in the three gold tones: yellow gold, white gold and rose gold.
With a mix of precious and semi-precious stones and diamonds, our jewels are made to last you a lifetime.
Are the pieces gold or gold plated?
We want to keep your customized and special pieces to last forever therefore, we do not do any gold plating for the jewelry. They are all made with solid 18k gold which means they will never tarnish.
What type of Diamonds do you use?
For the items on the website, we use diamonds with the below details:
The Cut and Carat depends on the piece.
For other customized items not on the website, we source all other diamonds to match the customers requirements.
You can get in touch with us on firstname.lastname@example.org to customize your own.
Can I swim with my jewelry pieces on?
Since your jewelry is made in 18k gold, you can swim in it and wear them everywhere. However, jewelry is delicate and could get scratched or dirty and could require a quick polish/ clean.
Which shipping company do you use to deliver?
We use Fedex Corporation for all international deliveries outside UAE.
Within the Emirates we use a local shipping company called Carry
Where is all the jewelry manufactured?
All our pieces are handmade in the UAE, Dubai so we can overlook the quality and make sure to expedite the delivery of the items.
Can I exchange my item if I didn’t like it?
We do offer an exchange of products only If the items are bought from one of our showcases (see store locations for more information) and the exchange can be done within 3 days only.
Do you ship worldwide?
Yes! We shipped to over 40 countries and happy to see women from around the world wearing and loving their jewels
How long does the delivery take?
Delivery timings could vary depending on the country we are shipping to or on the season but usually the below:
Within UAE: 7 - 14 working days
Within GCC: 2-3 weeks
Internationally: 2-3 weeks
We do always try to deliver below the above timelines mentioned.
What’s your return and refund policy?
We have a strict no returns or refund policy as the items are made to order.
In the case that a size is wrong or small adjustments need to be made we offer resizing and alterations to be made.
In the case that the piece is shipped wrong or is broken we also ensure that we replace/ fix the piece for you.