Fabula Jewels FZ LLC ("we" and "us") is the operator of (https://www.fabulajewels.com) ("Website"). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
All orders within United Arab Emirates are shipped using Shipa courier and delivery is free of charge for all orders above AED 500.
Shipping to GCC
All orders within Gulf Cooperation Council are shipped using FedEX and delivery is free of charge for all orders above AED 1,500.
All International orders are shipped using FedEX, and shipping cost will be automatically calculated according to your shipping address country at checkout.
Generally orders are sent for shipping within 7-14 working days.
However, during high seasons, sales and offers the delivery time could take 3-4 weeks
Change of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
P.O. Box Shipping
We are unable to offer shipping to P.O.Box addresses.
Military Address Shipping
We are unable to offer shipping to military addresses.
Items Out of Stock
If an item is out of stock or requires a special design, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged in Transit
If you find a parcel is damaged in-transit, please take a picture of the parcel and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Duties & Taxes
Sales tax (VAT) will be calculated at checkout page based on your shipping and billing addresses.
Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Fabula Jewels encourage you to be aware of these potential costs before placing an order with us.
Once the order is placed and an email confirmation of the order is sent we do not offer any cancellations as they are made to order.
Refund & Exchange
Each item is made to order therefore we do not accept any refunds or exchange of items. We can accommodate if a small alteration needs to be made to the piece if it doesn’t affect the design of the item(ex: make the necklace longer/shorter, add a diamond on the side etc…)
Parcels are insured for loss and damage up to the value as stated by the courier.
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
For all customer service enquiries, please email us at firstname.lastname@example.org